Careers

 

LEARN MORE

Front Office/Administrative Assistant

Job description:

MCI has an immediate need for an Administrative Assistant/Receptionist. Primary duties will include answering phones and assisting in daily administrative duties such as filing, supply ordering, document preparation, mailings, etc. This position consistently interacts with our new and repeat clientele and will need to portray professionalism, kindness and excitement with all client interactions. Accurate typing, grammar knowledge, excellent time management and a strong attention to detail are essential to this role.

Music Celebrations International (MCI) is a high-volume, specialty travel agency, focusing on the needs of performing arts groups traveling around the United States and abroad. The MCI Administrative Assistant/Receptionist is responsible for helpful and courteous phone management and office administration.

This is a full-time, in-office position, Monday through Friday with generous benefits. Prior travel industry experience is welcomed, but not essential.

The ideal candidate will have the following:

  • Proficient and professional communication skills both in written and verbal form
  • Exceptional customer service
  • Good interpersonal skills to integrate easily into an existing staff and serve as support to everyone
  • Excellent data entry skills
  • Strong ability to prioritize tasks as they arrive on his or her desk

Hiring Manager:  Kerry Young – kerry@musiccelebrations.com

 

Operations Specialist – Operations Department

Music Celebrations International (MCI) has an immediate need for an Operations Specialist. MCI is a high-volume, specialty travel agency, focusing on the needs of performing arts groups traveling around the United States, Europe, Asia, and Latin America. Our Operations Specialists are responsible for operating and coordinating logistics – hotels, meals, airfare/bus and other group activities pertinent to client’s itinerary.

Operations Specialists serve customers by providing product information, logistical planning, and tour/festival details.  The primary role is to build and maintain strong vendor and client relationships that encourage client satisfaction and repeat business.

Our client base is primarily school, church, community-based, semi-professional and professional music ensembles (choirs, bands & orchestras). It is helpful, though not required, to have a working knowledge of choirs, bands, and orchestras. The ability to multi-task in this fast-paced environment is essential to success in this position.

BENEFITS: include travel opportunities, working in a great/positive environment, working with caring and supportive colleagues, comprehensive health benefits, and a generous profit sharing plan.

Skills and Required Qualifications:

  • Outstanding customer service is a must
  • Strong organizational skills and detail-oriented
  • Positive and professional attitude
  • The ability to work well under pressure and with extreme accuracy. Must multi-task while maintaining professional rapport with customers, vendors, and peers
  • Active listener, problem solver, and self-starter
  • Exceptional communication skills (both verbal and written) are required. Candidates must show the customer value at every touch point – either on the phone, via email, or in person
  • Effective time management skills
  • Ability to work cohesively with internal departments within the organization as a team player

Please submit your resume to info@musiccelebrations.com

Tour Consultant – Marketing Department

Music Celebrations has an opening for a Tour Consultant at its home office in Tempe, Arizona. We are seeking an outstanding, self-motivated, goal-driven Tour Consultant to generate new accounts and maintain/improve existing accounts in the musical performance travel industry via telephone as well as occasional face-to-face account selling. We have a team of inside sales representatives responsible for developing customer loyalty and increasing sales largely by placing outbound calls. Performance standards for this position are challenging but achievable, and the compensation is designed to reward high achievers.

We’re seeking a special individual, so take note:

You must be passionate about transforming lives through musical travel experiences.

Successful candidates will have a positive, upbeat personality and a strong desire to give exceptional customer service. Some of our most successful consultants have backgrounds in the music industry, particularly with band, orchestral or choral literature experience. We will be pleased to consider candidates without sales experience who love music and have good experience either performing or directing music. We will be ecstatic to contact candidates that have both music and sales experience!

Please submit your resume to info@musiccelebrations.com.

Sales Support – Marketing Department

Our company, Music Celebrations International (https://musiccelebrations.com/), is looking to hire a full time employee (M-F) to help with sales support in processing quotes, CRM data-base maintenance, incoming phone call relief, and some limited marketing support. We are looking for someone that brings a positive attitude and is a good team player.

Benefits:

  • Working with fun and dynamic staff
  • Medical/dental/vision insurance and discount plans
  • Generous year-end bonus
  • Employer funded profit sharing plan
  • Taking advantage of travel agent discounts
  • Company travel

Description:

Music Celebrations International (https://musiccelebrations.com/) is a dynamic blend of concert production and travel agency. Music Celebrations International (MCI) organizes concert tours for symphony choruses, marching bands, chamber orchestras, children’s choirs, concert bands, and everything in between. We are looking for a smart, dynamic, goal-oriented self-starter to assist in both “production” and “marketing”.

Outline:

  • Knowledge, Skills, and Abilities
  • Good oral and written communication skills
  • Basic computer skills are required; including, but not limited to:
  • Microsoft Office 2010/2013 (Word/Excel/PowerPoint/Outlook)Maximizer (or similar) CRM/database experience is optimum, but not required
  • Basic graphic design and web experience is optimum, but not required; including, but not limited to, Adobe Creative Suite products, basic WordPress capabilities, and basic HTML/XHTML capabilities

Responsibilities:

  • Using Microsoft Excel, produce standard tour pricing on request
    Using Microsoft Word and Maximizer (CRM), produce marketing proposals on request
  • Database Maintenance
  • Oversee company database maintenance: enter/update contacts and related information, and track client movement

Marketing Responsibilities:

  • Marketing Statistics: Using Microsoft Excel, enter/track production/marketing statistics
  • Sales Support

Assist the sales team with:

  • locating music contest/performance results
  • researching state and national music education association conference performers
  • researching music group festival/event participation

Create and maintain:

  • Reference Sheets
  • Testimonials
  • Photo Sheets
  • Photo Galleries
  • Company photo collections (primarily via Group Travel Videos)
  • Press Releases
  • Sponsorship Letters
  • Fundraising Ideas/Partnerships
  • Tour Evaluations
  • Create and maintain tour evaluation spreadsheet
  • Ensure feedback from every tour group

Job Type: Full-time

Please submit your resume to info@musiccelebrations.com.

Performance Specialist – Performance Department

Be a Member of the MCI Team where our employees embrace Ludwig Van Beethoven’s belief that “Music can change the world.”

Music Celebrations International (MCI) is a high-volume music travel and production agency in Tempe, Arizona that offers services to performing arts organizations that travel domestically and internationally. MCI takes pride in providing exceptional musical experiences with the tours and festivals offered. MCI’s purpose is to provide life-changing experiences that will raise the level of musicianship and dedication to the performing arts around the globe!

Overview:

The Performance Specialist’s primary duty is to organize all artistic and logistical details necessary to produce performances, concerts, and festivals worldwide for touring bands, choirs, and orchestras. The position interacts with other MCI Associates and satisfactorily serves the client (artistic directors, conductors, and/or tour coordinators of music ensembles) to identify performance goals, and organize appropriate venues such as festivals, parades, and custom performance experiences. MCI’s client base is mostly school, church, community-based, and semi-professional music ensembles. Additionally, the Performance Specialist maintains strong vendor relationships that promote client satisfaction and repeat business.

Benefits:

Includes travel opportunities for company-related events, comprehensive health benefits, a profit-sharing plan, paid vacation including major holidays, bonus/incentive pay, and working with supportive colleagues.

Primary Responsibilities: (includes, but is not limited to)

  • Organize concerts for traveling ensembles, domestically and internationally
  • Responsible for concert promotion for audience development
  • Maintain constant communication with the client to meet their musical and educational goals
  • Select, develop, and organize concert venues appropriate to the client’s budget
  • Provide additional services such as arranging for instrument rentals, hiring clinicians, and requesting park permits
  • Educate the client on performance practices as deemed necessary by the performance venue
  • Constantly interact with other MCI Associates to develop and maintain the best practices in the industry

Skills and Preferred Qualifications:

  • Exceptional customer service skills; must provide clients outstanding customer service and value at every touch point, either on the phone, Zoom calls, via email, or in-person
  • Strong background in music with experience in band, choir, and/or orchestra
  • Skilled at event planning
  • Detail-oriented with excellent time management and strong multi-task skills
  • Can prioritize tasks with high attention to deadlines
  • Timely in responding to all forms of correspondence
  • Proficient with communication skills, both written and verbal
  • Experience with Microsoft Word, Excel, and Outlook
  • Capable of developing and maintaining accurate budgets
  • Ability to work cohesively with internal departments within MCI as a team player
  • Active listener, problem solver, and self-starter
  • Proactively responds to high-stress situations
  • Prior travel industry experience is welcomed but not essential

Hours: This is a full-time position, 40-hour week, Monday through Friday

Start Date: Immediate start; the position is open until filled

Please send a cover letter and resume with references to John Wiscombe: john@musiccelebrations.com.