Tour Specialist - Marketing Department
Music Celebrations has an opening for a Tour Specialist at its home office in Tempe, Arizona. We are seeking an outstanding, self-motivated, goal-driven Tour Specialist to generate new accounts and maintain/improve existing accounts in the musical performance travel industry via telephone as well as occasional face-to-face account selling. We have a team of inside sales representatives responsible for developing customer loyalty and increasing sales largely by placing outbound calls. Performance standards for this position are challenging but achievable, and the compensation is designed to reward high achievers.
We're seeking a special individual, so take note:
You must be passionate about transforming lives through musical travel experiences.
Successful candidates will have a positive, upbeat personality and a strong desire to give exceptional customer service. Some of our most successful consultants have backgrounds in the music industry, particularly with band, orchestral or choral literature experience. We will be pleased to consider candidates without sales experience who love music and have good experience either performing or directing music. We will be ecstatic to contact candidates that have both music and sales experience!
Please submit your resume to email@example.com.
Operations Specialist - Operations Department
Music Celebrations International (MCI) has an immediate need for an Operations Specialist. MCI is a high-volume, specialty travel agency, focusing on the needs of performing arts groups traveling around the United States, Europe, Asia, and Latin America. Our Operations Specialists are responsible for operating and coordinating logistics - hotels, meals, airfare/bus and other group activities pertinent to client's itinerary.
Operations Specialists serve customers by providing product information, logistical planning, and tour/festival details. The primary role is to build and maintain strong vendor and client relationships that encourage client satisfaction and repeat business.
Our client base is primarily school, church, community-based, semi-professional and professional music ensembles (choirs, bands & orchestras). It is helpful, though not required, to have a working knowledge of choirs, bands, and orchestras. The ability to multi-task in this fast-paced environment is essential to success in this position.
BENEFITS: include travel opportunities, working in a great/positive environment, working with caring and supportive colleagues, comprehensive health benefits, and a generous profit sharing plan.
Skills and Required Qualifications:
- Outstanding customer service is a must
- Strong organizational skills and detail-oriented
- Positive and professional attitude
- The ability to work well under pressure and with extreme accuracy. Must multi-task while maintaining professional rapport with customers, vendors, and peers
- Active listener, problem solver, and self-starter
- Exceptional communication skills (both verbal and written) are required. Candidates must show the customer value at every touch point – either on the phone, via email, or in person
- Effective time management skills
- Ability to work cohesively with internal departments within the organization as a team player
Please submit your resume to firstname.lastname@example.org