MCI has worked tirelessly for the last six weeks to consult with clients and help them find solutions that might include cancellation, postponement, rescheduling, changing destinations or other options. By working swiftly, honestly, candidly and fairly with clients we have found solutions.  In this current atmosphere, we are all experiencing hardships, and we all suffer, but we are very proud of our ability to defend and negotiate for clients to the extent we have and the very positive results we are achieving.

In view of horror stories we hear from our clients about their colleagues’ frustrations with their different tour operators (lack of communication, understanding, and in some instances, downright predatory cancelation penalties), MCI is proud to advise that our clients have been complimentary, appreciative and very relieved with the fairness, understanding, and speed with which we have responded.  Consider a small sampling of comments from important clients:
“I cannot thank you and your colleagues enough for all of your work on our behalf! I am so very grateful. I had been praying and God answered my prayer practically down to the penny. Thank you, thank you, thank you!!  When we are ready to tour again we will not hesitate to go with MCI.”

“The amount you were able to recover for us is incredible. We will make sure to let our families know how hard MCI worked on behalf of Mad About Music.”

“I will speak on behalf of the travelers for this trip – singers and family/friends traveling with us, that we are so grateful for your generous refund to us.  I actually cried some tears of relief.”

“I just want to thank everyone that went above and beyond to get our travel refunds issued so quickly.  Kudos to the MCI team for your professionalism and compassion during this process.”

“We are extremely grateful to the competent and caring MCI staff for their unwavering efforts and guidance in this unforeseen situation.  Your willingness to listen, advise and remain compassionate to our specific needs and concerns is an exemplary demonstration of outstanding customer service.”

“I am incredibly impressed by your hard work and integrity.  Thank you for everything and I look forward to working with you for many tours to come.”

“Thank you for your work on this.  We really appreciate your efforts through this most difficult time.  I would especially like to thank you on behalf of our struggling families to whom this refund will be a Godsend!”

“I want you to know how much I appreciate you keeping us updated and advocating for us during this time. I know it’s not an easy undertaking, but I really do appreciate what you are doing for us and for tour groups across the U.S.  I am very happy to be working with MCI.”

“The District received the check today and I am so thankful I am able to give families back a substantial refund.  I can tell you my families have been so grateful and appreciative throughout this whole process.  Thank you all for everything that you do.  I will always recommend your company to anyone who asks.”

“You are amazing!  The refund amount is even better than we were hoping for.  I hope MCI comes out of this with a huge rally of business as we all get going again.  You and your team are extraordinary.”

“Thank you so much for what you and your team has done to help during all of the craziness in the world.  You all have really gone above and beyond.  We appreciate you so much!”

“When we switched companies so suddenly, I knew in my heart of hearts that MCI was the right choice, and you all will have my continued support and praise as we move forward from this horrible situation.”

“I just want to say that you are sooo good at your jobs. Another tour director is not expressing the same confidence in their company and I am sooo lucky I have you all.”

“Thank you so much for MCI's work on this. To me it's really quite remarkable what [refund] you have been able to come back with. It says a lot about your company. THANK YOU!”

“We are also impressed with MCI and their response to this situation. I find it incredible that they could negotiate such favorable refunds during this difficult time. Thank you for selecting to work with such a conscientious and hard-working organization!”

“Thank you for the many, many efforts you have put forth on our behalf. We are thankful for YOU!”

“Thank you so much for your hard work on this refund.  I have told everyone I can how wonderful working with MCI is and will continue to do so.  Please know that when I go to plan another trip I will be sure to give you a call.”

“We are so happy with how MCI has been handling all of this madness!”

“Thank you so much for this!  You all have gone above and beyond, and we are so appreciative.  Thank you for everything!  We will certainly be traveling with you all again in the future.”

“It is great to hear that so many of the expenses were recoverable!  We truly appreciate MCI’s efforts in advocating for our students.”

“This is great news to our families in a stressful time.  We appreciate your hard work.  It’s nice to know you have been with us all through this.  I look forward to our future together.”

“I know that all of our families truly appreciate the grace that has been extended to us!!!  the horror stories with other companies is beyond belief!!!   That's why we ALWAYS will use MCI!!!”

“Thank you for all your support during this difficult time.  Relationship is at the heart of our mission. It is heartwarming to know that there are people like you and your company that also care about relationships.”

“I just want to thank you all for your hard work and commitment throughout this whole process.  It is comforting to know we are in such good hands!”

“The school appreciates all of the efforts of the MCI team that resulted in a larger than contractually obligated refund.  Furthermore, we look forward to resuming travel with MCI as soon as conditions allow.”

“Much thanks to you and your company. I look forward to working with you in the future. Seriously, very impressed by what you guys came back with. Says a lot.”

“Thank you for all of your help and hard work for a trip that didn't get to happen.  I could not have asked for anything to be more fair and reasonable.  This is why I will not travel with any other company.”

“Many of the families are in a difficult time right now and getting the cash back will make a big difference. I am only able to do this because of your generosity in not insisting on the 25 percent which was your contractual due.  Whenever we beat this thing, you can be sure that when we are allowed to travel again, Music Celebrations is who we will call.”

“I know that all off our families truly appreciate the grace that has been extended to us!!!  the horror stories with other companies is beyond belief!!!   That's why we ALWAYS will use MCI!!!”

“I appreciate all you folks did getting us such a large part of our fees back. Truly unexpected and a great blessing to my students and their families!”

“This kindness, as well as the awesome staff, quality travel, and amazing destinations, is exactly the reason I keep coming back to MCI time and time again!  You guys are a class act!”

“I want to express my heartfelt thanks to you and your entire staff for the professionalism and integrity shown during the recent COVID-19 pandemic and the resulting postponement of our tour.  MCI stands out as a beacon of light in an industry that generally tends not to place customer needs ahead of profits.”

“MCI went above and beyond to help our singers and fellow travelers out and work to reschedule for next summer. We were blown away by the speediness of action and the nearly 100% return we received on the cancelled trip! Thank you, MCI, for being a great group of integrity-filled people!”

“When COVID-19 upended our plans, the folks at MCI were just INCREDIBLE in working with our team to secure refunds for our students. They went WAY above what I would expect from any company in a similar position, and have worked - literally - 'round the clock for us.”

“The MCI refund was extremely generous and they proved once again, that they are an honorable and upstanding company. Their website page reads, "Concert Tours with Integrity" and it is true.”

“When our sixth European performance tour was cancelled by our district a few days before departure, 2020, MCI responded immediately with clear options and constant communication.  Thank you, MCI, for your candid explanations to us during this traumatic event.  Our families deeply appreciate your careful attention to details in putting together a generous refund—almost impossible at that late date.  Thank you for spending those long days on behalf of our teenagers and parents.  Your slogan:  Concert Tours with Integrity is the absolute truth!  Thank you so much for everything.”

"During this time of worldwide Pandemic, I have come to realize what integrity really means for a tour company. While COVID-19 dashed my ensembles' dreams of performance on the world stage, MCI was a dream come true. Having passed the final deadlines for refund, the amazing team at MCI worked to reschedule, and then refund our cancelled trip. Contractually, they were under no obligation to provide any refund for our trip, but they consistently did all they could to give back all they could. I trust MCI completely, and look forward to the time I can travel again - they are always who I call first."
Music Celebrations